Privacy Policy

1. Introduction

Eclipps Hair Café Salon (“Eclipps,” “we,” “us,” or “our”) operates the website https://eclipps.com (the “Site”) and provides salon services in New Westminster, British Columbia.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, contact us, or use our services, in accordance with applicable privacy laws including British Columbia’s Personal Information Protection Act (“PIPA”).

2. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

• Contact details: name, phone number, email address, mailing address.
• Appointment and service information: preferred stylist, services requested, appointment dates and times, and related notes.
• Payment information: limited billing details needed to process payments; full card data is handled by our payment processor.
• Website usage data: IP address, device and browser type, pages visited, time and date of visits, and referring URLs.
• Communications: messages you send via forms, email, SMS, or social media.

We do not intentionally collect sensitive personal information through the Site and ask that you avoid sending such details unless strictly necessary.

3. How We Collect Personal Information

• Directly from you when you book an appointment, complete a contact form, join a mailing list, or communicate with us.
• Automatically through cookies and similar technologies when you use the Site.
• From third‑party booking or scheduling providers that integrate with our salon systems.

Where required by law, we obtain your consent and explain the purposes for which your personal information is collected.

4. How We Use Personal Information

We use personal information for purposes a reasonable person would consider appropriate in the circumstances, including to:

• Provide and manage salon services, including booking, confirming, and reminding you about appointments.
• Respond to questions, requests, or complaints and maintain our client relationships.
• Process payments and issue receipts or statements.
• Operate, maintain, and improve the Site and protect its security.
• Send marketing communications where you have consented or where otherwise permitted by law (you may opt out at any time).
• Comply with legal and regulatory obligations and respond to lawful requests.

We do not sell your personal information.

5. When We Share Personal Information

We may share personal information with:

• Service providers such as booking platforms, payment processors, email/SMS platforms, web hosting, analytics, and IT support.
• Salon staff who need information to deliver your services.
• Third parties when required or permitted by law, such as regulators or law‑enforcement.
• Business partners or successors in the event of a merger, acquisition, or sale of assets, subject to confidentiality and applicable law.

Some service providers may store or process information outside British Columbia or Canada, and your information may be subject to foreign laws.

6. Cookies and Analytics

The Site may use cookies and similar technologies to remember your preferences, improve your browsing experience, and understand how visitors use the Site.

You can usually configure your browser to refuse cookies or alert you when cookies are being sent, but some parts of the Site may not function properly if cookies are disabled.

7. Legal Basis and Consent

Where required, we rely on your express or implied consent to collect, use, or disclose personal information, except where otherwise permitted or required by law.

You may withdraw your consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

8. How We Protect Personal Information

We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction.

Measures may include restricted access on a need‑to‑know basis, secure systems, staff training, and secure destruction of records when no longer required. However, no method of transmission or storage is completely secure.

9. Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal, accounting, or reporting obligations.

When information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it.

10. Your Rights and Choices

Subject to certain exceptions, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Withdraw consent to certain uses or disclosures, such as marketing communications.

Requests can be made in writing using the contact details below. We may need to verify your identity and may charge a reasonable fee where permitted by law.

11. Children’s Privacy

Our services are intended for adults and teens with appropriate consent. We do not knowingly collect personal information from children without proper authorization.

If you believe a child has provided us with personal information without consent, please contact us so we can delete it as required.

12. Third‑Party Websites and Services

The Site may contain links to third‑party websites or services, such as booking providers, Instagram, or Google Maps. We are not responsible for the privacy practices of those third parties.

You should review the privacy policies of any third‑party websites or services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice where required by law.

14. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact our privacy officer: